Service Desk Specialist

Easterseals UCP, a non-profit service provider in North Carolina & Virginia, seeks a compassionate, caring, and dedicated individual to be a Service Desk Specialist. The incumbent will be responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization’s information systems.

What You’ll Do

The Service Desk Specialist is responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization’s information systems.  The incumbent should be able to identify problems, categorizes, prioritizes, troubleshoots and provides advice to assist end-users.   The success candidate will coordinate with other Information Technology team members to resolve problems, if necessary, and disposes of tickets within Service Level Agreement (SLA) guidelines. This person will also assist with inventory management, maintaining user documentation and computer cloning/imaging, as needed. The Service Desk Specialist will also operate in a Microsoft Windows micro computing environment and will work with the team to streamline processes and strive for continual service improvement.  This position reports to the Information Technology Support Experience Manager. 

    Work Schedule:  7a-3:30p 

    How You’ll Benefit

    Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive hourly based on your experience plus paid training. We offer competitive benefits to benefits eligible positions.

    Our benefits include:

    • Paid time off and paid holidays
    • Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
    • Life Insurance, Disability Insurance and more
    • 403(b) Retirement Plan
    • Employee Assistance Program and Legal services, when needed
    • Lots of Merchant Discounts to improve your purchasing power!

    What We’re Looking For

    To join our team, you must have a willingness to provide care in various client settings as well be willing to take a background check. We also require:

    • Dedicated to superior customer service and strong interpersonal skills while supporting a diverse population 
    • Excellent written and verbal skills
    • Must be an ideal team player
    • Strong Windows desktop & printer support experience 
    • Working knowledge of Microsoft Active Directory 
    • Experience using MS Office tools (Word, Excel, PowerPoint, Visio)
    • Demonstrated multi-tasking capability and ability to assess risk & provide mitigation actions 
    • Desire to follow procedures and strong attention to detail 
    • Maintain and acquire new skills through ongoing research and training 
    • Ability to lift up to 50lbs. 

    Training and Experience:

    • High School Diploma, GED or equivalent
    • Minimum 2 years of related experience in Information Technology
    • Employment is contingent upon satisfactory outcome of criminal & credit background investigation.


    If you’re kind-hearted and seek a rewarding career opportunity where you can make a huge difference in the daily lives of the people you will help as a Service Desk Specialist, then please apply now at our website: OR by sending your resume to:


    About Easterseals UCP NC & VA

    We are an Equal Opportunity Employer dedicated to helping children, adults and families living with intellectual and/or developmental disabilities and mental health challenges live their best possible lives. Each year, we support over 22,000 children, adults, and families with more than 9 million hours of meaningful direct services and life-changing programs in 140 different locations.

    We believe in a diverse and inclusive culture that leverages unique strengths, perspectives and viewpoints of its workforce can and will advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand and act to make our organization a safe place for individuals to be their authentic selves.

    Applicants of all abilities are encouraged to apply!