Patient Services Coordinator/Call Center

Do you have a passion for making a real difference in the lives of people living with mental health challenges and disabilities? At Easterseals PORT Health (ESPH), we’re seeking a compassionate and dedicated full-time Patient Services Coordinator Call Center to join our team in Wilmington, NC. As a valued member of our collaborative and supportive team, you will work together to transform the lives of individuals by providing a comprehensive range of services that treat the whole person and empower patients to find their way forward.

What You’ll Do

As the Patient Services Center Call Center representative, you will be responsible for performing administrative and clerical functions in a clinic that serves adults with substance use, mental health and co-occurring medical conditions. The PSC will serve as a member of the administrative team that answers inbound and outbound communications. Additional aspects of this opportunity that you may facilitate are appointment scheduling and registration, collecting co-pays, answering patient inquiries, handling medical records and processing patient paperwork as well as data collection. As the voice of the Call Center, providing excellent customer service to all patients and families when they call the clinic is of the utmost importance.

How You’ll Benefit  

Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive hourly salary ($15-17) depending on skills and experience. This full-time position is Monday-Friday from 8 am-5 pm. We also offer competitive benefits for benefits eligible positions. 

Our benefits include:

  • Paid time off and paid holidays
  • Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
  • Life Insurance, Disability Insurance and more
  • 403(b) Retirement Plan
  • Employee Assistance Program and Legal services, as needed
  • Lots of Merchant Discounts to improve your purchasing power!
  • We are a Public Student Loan Forgiveness (PSLF) qualifier

What We’re Looking For

To join our team as the Patient Services Coordinator in the Call Center we are seeking candidates with working knowledge of Electronic Health Records and insurance verification processes as well as a high degree of accuracy in documentation. We also require: 

  • High school diploma or GED
  • Experience with substance use and mental health population preferred but not required
  • Previous call center experience preferred but not required
  • Maintain valid state appropriate driver’s license and auto insurance for personal and agency vehicles utilized for work

If you are a kind, caring person looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: OR by sending your resume to

About Easterseals PORT Health  

Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.

Our working environment supports employee and client health with a ‘no tobacco’ use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.

We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.

Applicants of all abilities are encouraged to apply!