Development & Donor Service Coordinator

Position Summary

The Development & Donor Service Coordinator will work closely with the Chief Development Officer and the development team to implement data processes and manage online campaign/event logistics for all development activities. This position will focus on maintaining the donor database updated and current with all gift entries; formatting acknowledgment letters for individual, corporate, and foundation gifts in a timely manner; providing specific query reports as needed for development projects; performing donor prospect research, and oversee solicitation of resources requested by programs. Currently, this is a hybrid position.

 

Essential Job Functions

Donor Database Entry, Maintenance & Stewardship:

  • Manage ESUCP Raiser’s Edge NXT database and ensure it supports the transactional information needs of the agency.
  • Check the cash log for accuracy and proper gift description and coding. Use the information to add gifts to existing donor accounts in our Blackbaud database or create new accounts as necessary.
  • Create, format, and track acknowledgment letters to send to corporate partners, foundations, and individual donors within 48 to 72 hours of receiving a gift.
  • Work closely with the CDO to track and update multiple-year pledge payment reports used by finance for annual audits.
  • Manage accurate recording of new and existing pledges and maintain a process for issuing pledge reminders and recurring gift renewals; liaise with finance staff as appropriate to track and update multiple-year pledge payment reports used by finance for annual audits.
  • Set up a process to invoice multiple-year and monthly donors accordingly and promptly respond to donor questions and requests.
  • Monitor general usage guidelines and best practices, including but not limited to data hygiene, donor acknowledgments, tax receipts, training materials, reporting, database security, and maintenance.
  • Create mailing lists, donor lists, canned reports, customized reports, etc., as needed for development activities.

 

Development Activities Logistics for Online Campaigns/Events & Volunteer Activities

  • Create & track active donor & prospect table of gifts
  • Conduct donor, foundation, and corporate research
  • Create pages for online campaigns & Events on ESUCP fundraising platforms
  • Follows all ESUCP procedures as appropriate to the position
  • Oversee the solicitation of in-kind support for ESUCP programs & events
  • Assist with the coordination of Development Department Volunteer activities with program directors & development team lead
  • Other duties as required.

 

Non-Essential Job Functions

Minimum Qualifications:

  • Three to five years of relevant work experience in database management in a nonprofit, fundraising environment preferred
  • Raiser’s Edge NXT & OneCause knowledge is a plus.
  • Efficient in Microsoft Office, specifically Excel, PowerPoint, Word and SharePoint and research engines.
  • Able to use independent judgment and serve as a project lead.
  • Excellent written & verbal communication skills.
  • Excellent organizational skills and ability to manage multiple tasks.

 

Equipment Used:

  • Laptop
  • Printer
  • Square (for cc donations)
  • Postage Machine
  • Copier

 

Essential Physical Requirements

  • Must possess the visual acuity to develop written correspondence and determine the accuracy, neatness, and thoroughness of the work assigned.
  • Must be physically able to perform the basic life operational functions of talking, hearing, sitting for long periods, and performing repetitive motions, such as using a computer.
  • Must be able to speak audibly, write legibly and perform repetitive motions such as typing.
  • Must be able to lift up to 35 lbs. unassisted.

 

Environment

  • Standard indoor office environment
  • Occasional outdoor work for special events

 

Easterseals UCP is one of the largest non-profit service providers in North Carolina and Virginia dedicated to helping children, adults and families living with intellectual and/or developmental disabilities and mental health challenges live their best possible life. Each year, we support 20,000 families by delivering 9 million hours of direct services and a wide variety of life-changing programs in 140 different locations.

We strive to attract and engage team members with diverse lived experiences. We intentionally seek out and value uniqueness across race, gender identity, sexual orientation, religion, personality, disability and age.